What is the difference between a website and a web app?+
A website mainly communicates information. A web app supports an interactive task or workflow, often with accounts and stored data. Some products need both; the user journey helps define the scope.
Can we keep our current system?+
Often, yes. We inspect its constraints and strengths first. A focused improvement is preferable when it meets the need without an unnecessary replacement.
What happens after launch?+
Ownership, documentation, maintenance and any further improvement work are agreed as part of the scope. Ongoing support or a response-time commitment is not assumed.